OBJECT AND GENERALITIES
In any case, there are pages of the Website accessible to individuals or legal entities that fail to register or initiate a product purchase (hereinafter, "Users"). In this sense, Users who access these parts of the Website agree to be subject to the terms and conditions set forth in these General Conditions, to the extent that this may be applicable.
THE COMPANY wants to let its Clients and Users know that it is addressed exclusively to a public of legal age and serves its products to the majority of the countries of the world geography (hereinafter the "Territory").
THE COMPANY will not be responsible nor will assume any cost derived from the customs management, if applicable, at the destination points (taxes, administrative management, etc.); Costs that will be borne by the Customer or User and that are not included in the sale or transportation price of the products displayed through the Website.
CONTACT: For any kind of doubt, question or suggestion, you can send us your comments by email to firstname.lastname@example.org
The descriptions of the products displayed on the Website are made based on the information provided by the suppliers of Renovación Digital, SL However, the information given about each product, as well as the photographs or videos related to them and the names commercial, brands or distinctive signs of any kind contained in the website of THE COMPANY, are displayed on the Website as a guide. The exhibited products follow the "handmade" philosophy and, therefore, can finally differ, in part, from the photographs presented. Normally, the backs of the beachwear and underwear lines vary in each unit of the same model.
All the prices of the products indicated through the website include VAT when applicable. However, these prices do not include the expenses related to the shipment of the products, which are detailed separately and accepted by the Customer.
THE COMPANY informs the Customer that the number of available units of the products offered for sale is kept up-to-date. In no case THE COMPANY will intentionally sell more units than you have or the provider has reserved.
THE COMPANY will do everything possible to please all its Customers in the demand for the products. However, sometimes, and due to causes that are difficult to control by THE COMPANY, such as the production systems for handmade items, human errors or incidents in computer systems, it is possible that the quantity finally available will be different.
In the event that the product is not available after the order has been placed, we reserve the right to provide the Customer with information about substitute products of equal or superior quality and value, which may be ordered. If the user does not wish to place an order for these substitute products, we will refund any amount that may have been paid for the product that could not be served, generating a total or partial cancellation of the initial order. The partial cancellation of the order due to lack of availability of any of the products that make it does not give the right to cancel the entire order. If, as a result of this cancellation, the client wants to return the delivered product (s), he / she must follow the stipulations in the Return section if applicable.
The Customer agrees to pay at the time the order is placed. At the initial price shown on the Website for each of the products offered, the corresponding fees will be added to the relevant shipping costs. In any case, said rates will be previously communicated to the Client before formalizing the purchase itself.
Proof of purchase corresponding to the order will be available and can be viewed in the section "My account", "My purchases".
The Customer must pay the amount corresponding to his order by payment through a credit or debit card (Visa, MasterCard, Visa Electron or other similar cards) accepted by the PAYMENT WAY used by the Website for this purpose.
The Client must notify THE COMPANY of any undue or fraudulent charge on the card used for purchases, by email, in the shortest possible time so that THE COMPANY can make the necessary arrangements.
The Client may pay, in some cases, also by bank transfer. The data to make the transfer will be provided when confirming the order and will not be processed or considered paid (the order) until the actual receipt of the entire amount.
Additionally, payment may be available in some countries through the PayPal, Apple Pay and Amazon Pay platform.
THE COMPANY offers the highest security for your online payments thanks to the Redsys security and privacy certificate. Additionally, the website uses an SSL security certificate issued by Let's Encrypt to make browsing safer.
The Redsys module of PrestaShop, used in this Website, responds to the highest security standards and regulations and is the most used payment platform in Spain, with 98% of online payment transactions by bank card.
FORMALIZATION OF ORDERS
CANCELLATION OF ORDERS
THE COMPANY will accept cancellations of orders when they are requested before sending it. To make the cancellation must be requested by sending an email to email@example.com
THE COMPANY undertakes to deliver the product in perfect condition at the address indicated by the Customer in the order form, which in any case must be included within the Territory. In order to optimize the delivery, we thank the Client for indicating an address in which the order can be delivered during normal business hours.
THE COMPANY will not be responsible for the errors caused in the delivery when the delivery address entered by the Customer is not adjusted to reality or has been omitted.
Shipments will be made through a courier company or postal mail based on the shipping address specified by the Customer. The order will be delivered within a maximum period of 30 working days from the date of execution. However, the usual delivery time may be much shorter.
Each delivery will be considered made from the moment in which the transport company puts the product at the disposal of the Customer, and materializes through the control system used by the transport company or the postal mail service, hereinafter the " Carrier".
Delays in the delivery will not be considered those cases in which the order has been made available to the Customer by the Carrier within the agreed period and could not be delivered due to causes attributable to the Customer.
The shipping costs will be added to the total cost of the products. These shipping costs may vary depending on the weight and destination of the order, and will appear duly indicated on the order form before starting the payment process.
For security reasons, THE COMPANY will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient and his address.
If at the time of delivery the Customer is absent, the Carrier will attempt to contact the Customer to arrange the delivery. If it is not possible to establish contact, you will do a maximum of two additional delivery attempts. If after the time determined by the Carrier, the order could not have been delivered, it will be returned to our warehouses and the Customer will be responsible for the shipping costs and return to origin of the goods, as well as possible management costs associates
If the reason why the delivery could not be made is the loss of the package, the Carrier will initiate an investigation. In these cases, the response times of transporters usually range between one and three weeks.
The Customer must check the good condition of the package before the Carrier that, on behalf of THE COMPANY, makes the delivery of the requested product, indicating on the delivery note any anomaly that could be detected on the packaging. If, subsequently, once the product has been reviewed, the Customer should detect any incident or malfunction caused by the shipment, the latter undertakes to notify THE COMPANY via email in the shortest possible time, before the following 24 hours from the date of delivery. delivery. As of that moment, incidents of this type will not be addressed.
For reasons of hygiene, no changes or returns of the products (beachwear and underwear) are accepted unless the garments do not correspond to the description of the requested models or are defective.
For the rest of products, the Customer will have a period of seven working days to return the order, from the date of delivery of the same. For these purposes, the Customer must send an email to firstname.lastname@example.org notifying the return and sending the product in perfect condition, in its original packaging, including everything that had been sent with it and with its labels in perfect condition. the address that THE COMPANY indicates in response email to the Client.
Exercised by the Client the right of return, THE COMPANY will return the amounts received by payment, without any retention and in a period not exceeding thirty days. Notwithstanding the foregoing, the right of withdrawal and / or termination is excluded in those cases in which, by the very nature of the items object of acquisition, it is impossible to carry this out.
The return costs of the return are borne by the Customer, except in the case of defective or incorrect products.
For a return to be accepted, the products to be returned must be in the same condition in which they were delivered, and they must retain their original labeling and packaging.
THE COMPANY will send the Client an email confirming the acceptance of the return, and will proceed to the payment of the amount of the returned products. The costs of sending the order will only be reimbursed in the case of defective or incorrect products.
Partial refunds will result in partial refunds.
GUARANTEE OF THE ACQUIRED PRODUCTS
When dealing with textile products there is no guarantee of durability (although all our garments are made using high quality fabrics in Spain). Failure to comply with the instructions for washing, use and storage can damage the garments, and will not give rise to claims by the Client.
INTELLECTUAL AND INDUSTRIAL PROPERTY
THE COMPANY holds the rights to the content and design of this Website and, especially, with an enunciative but not limited to the photographs, texts and data included in it.
Clients and Users are warned that such rights are protected by current Spanish and international legislation regarding intellectual and industrial property.
It is expressly forbidden the total or partial reproduction of this Web, and of any of its contents, without the express and written permission of THE COMPANY.
Likewise, the copying, reproduction, adaptation, modification, distribution, commercialization, public communication and / or any other action that involves an infringement of the current Spanish and / or international regulations in the matter of intellectual and / or industrial property, as well as the use of the contents of the Web if it is not with the prior express and written authorization of THE COMPANY.
THE COMPANY informs that it does not grant any license or implicit authorization on the rights of intellectual and / or industrial property or on any other right or property related, directly or indirectly, with the contents included in the Web.
Only the use of the contents of the Website for information and service purposes is authorized, provided that the source is cited or referenced, and the user is solely responsible for the misuse of the same.
ACCESS AND STAY ON THE WEB
The Clients and Users are fully responsible for their conduct, when accessing the information on the Web, while they are browsing it, as well as after they have accessed it.
As a consequence of the foregoing, Clients and Users are solely responsible to THE COMPANY and third parties for:
1. The consequences that may arise from the use, for purposes or effects illicit or contrary to this document, of any content of the Website, whether or not developed by THE COMPANY, published or not under its name in an official manner;
2. As well as the consequences that may arise from the use contrary to the content of this document and harmful to the interests or rights of third parties, or that in any way may damage, disable or impair the website or its services or prevent the normal enjoy for other Users.
THE COMPANY reserves the right to update the contents when it deems appropriate, as well as to eliminate, limit or prevent access to them, temporarily or permanently, as well as denying access to the Website to Clients and Users who do wrong. Use of the contents and / or breach any of the conditions that appear in this document.
THE COMPANY informs that it does not guarantee:
1. That access to the Web and / or link websites, if any, be uninterrupted or error-free.
2. That the content or software to which Clients and Users access through the Web or the linking websites does not contain any error, computer virus or other elements in the contents that may produce alterations in their system or electronic documents and files stored in your computer system or cause another type of damage.
3. The use of the information or content of this Web or link websites, Clients and Users could make for their personal purposes.
The information contained in this web page must be considered by the Clients and Users as informative and guiding, both in relation to its purpose and its effects, which is why:
THE COMPANY does not guarantee the accuracy of the information contained in this Website and therefore assumes no responsibility whatsoever for possible damages or inconveniences for Customers and Users that may arise from any inaccuracy present in it.
THE COMPANY does not assume any responsibility derived, by way of example but not limited to:
1. The use that Clients or Users may make of the materials of this Website or link websites, whether prohibited or permitted, in violation of the intellectual and / or industrial property rights of the contents of the Website or third parties.
2. Any damages and losses to Clients or Users caused by normal or abnormal functioning of the search tools, the organization or location of the contents and / or access to the Web and, in general, errors or problems that are generated in the development or instrumentation of the technical elements of the Web.
3. The contents of those pages that Clients or Users can access from links included in the Web, whether authorized or not.
4. Of the acts or omissions of third parties, regardless of whether these third parties could be linked to THE COMPANY by contractual means.
5. The access of minors to the contents included in the Web, being the responsibility of their parents or guardians to exercise an adequate control over the activity of the children or minors under their care or to install some of the control tools of the use of Internet in order to prevent (i) access to materials or contents not suitable for minors, as well as (ii) the sending of personal data without the prior authorization of their parents or guardians.
6. Of the communications or dialogues during the debates, forums, chats and virtual communities that are organized through or around the Web and / or link websites, nor will it respond, therefore, to possible damages and prejudices that customers or individuals and / or collectives suffer as a result of said communications and / or dialogues.
THE COMPANY will not be responsible in any case when they occur:
1. Errors or delays in the access to the Website by the Client when entering their data in the existing forms, or in the face of the slowness or impossibility of reception by Customers and / or Users of the communications or in front of Any other anomaly that may arise when these incidents are due to problems on the Internet, causes of unforeseeable circumstances or force majeure or any other unforeseeable contingency beyond the good faith of THE COMPANY.
2. Failures or incidents that may occur in communications, deletion or incomplete transmissions, so that the services of the Website are not guaranteed to be constantly operative.
3. Of the errors or damages produced to the Website due to inefficient use of the service and in bad faith by the Client.
4. Of the non-operation or problems in the email address provided by the Client for sending communications.
THE COMPANY may carry out promotional campaigns to promote the registration of new members during defined time intervals. THE COMPANY reserves the right to modify the conditions of application of the promotions, to extend them by duly communicating it, or to proceed to the exclusion of any of the participants of the promotion in the event of detecting any anomaly, abuse or unethical behavior in the participation of the same.
Clients and Users agree to browse the website and use the content in good faith.
The data obtained will be used for the purposes of information and marketing of the products offered by THE COMPANY, as well as the performance of promotional, advertising and information activities, by any means, on products that may be of interest.
THE COMPANY undertakes to keep the maximum reserve and confidentiality on the information provided to it and to use it only for the purposes indicated.
THE COMPANY assumes that the data has been entered by its owner or by a person authorized by it, as well as that they are correct and accurate.
It is up to the Clients to update their own data. At any time, the Customer will have the right of access, rectification, cancellation and opposition to all their personal data. In order to modify or update your personal data, the Client must access the Website, in the "My Account" section.
The revocation of consent for the transfer of personal data, must be made by written and signed request addressed to the address listed below:
Renovación Digital, S.L. / Business Park @ Sant Cugat / Av. Via Augusta 15-25 / 08174 Sant Cugat del Vallès / Barcelona / Spain
The Client is responsible for the veracity of the data and THE COMPANY will not be responsible for the inaccuracy of the personal data of the Clients. In accordance with current legislation on data protection, THE COMPANY has adopted the appropriate security levels to the data provided by the Clients and, in addition, has installed all the means and measures at its disposal to avoid loss, misuse, alteration, unauthorized access and extraction of the same.
THE COMPANY may not exercise any of the rights and powers conferred in this document which will not imply in any case the waiver of the same unless expressly recognized by the COMPANY or prescription of the action that in each case corresponds.
MODIFICATION OF THE CONDITIONS OF USE
APPLICABLE LAW AND ARBITRATION